Quality


Process and quality management is the back-bone of our business operation.

  • ISO 9001 : 2008 certified by TUV

  • Logistics processes validated by clients; regular audits and inspections by clients, principals and certification bodies

  • Regulatory compliance

  • Process documentation and management

  • Cold Chain Management

  • Continous improvement programs

  • Good Distribution Practice

  • Human Resource development programs; emphasis on discipline and ethics

The Contract Sales Organisation is embracing a comprehensive quality mindset including:

  • Dedicated Team - high on discipline, values and ethics

  • Employee oriented HR policies  - Retention Bonus / PF / Gratuity / ESIC / Accident  Insurance Cover

  • Sales & Marketing Operations ensuring higher ROI

  • Wider and better focused customer coverage

  • Business Tracking - Online E- reporting

  • Comprehensive monthly field activity report, strong BOSS – Back Office Services and Systems  Pharmacovigilance monitoring systems

  • IFPMA guidelines – ensuring ethical marketing practices

  • Regular internal and external audit